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Safeguarding
Real Community Services (RCS) is dedicated to ensuring the safety, dignity, and well-being of all participants, staff, and stakeholders. Our safeguarding policies & procedures are guided by best practices, regulatory requirements, and a commitment to creating a secure and respectful environment.
Please contact us on 1300 007 270 to request further information.
Customer Service Charter
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The RCS Customer Service Charter outlines the organisation’s commitment to providing responsive, respectful, and high-quality services. It highlights the rights of participants, including access to clear communication, timely support, and ongoing feedback mechanisms, ensuring satisfaction and trust.
Incident Management Policy
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RCS encourages open communication through its Feedback and Complaints Policy. Participants and stakeholders can share concerns or compliments, knowing that all feedback is handled with confidentiality, fairness, and prompt action to resolve issues and improve services.
Person Centered Support Policy
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RCS’s Person-Centred Support Policy emphasizes individualised care that respects participants' preferences, goals, and needs. The policy ensures that participants are at the heart of decision-making, promoting their independence, dignity, and empowerment.
Advocacy Policy
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The Advocacy Policy reinforces RCS’s dedication to empowering participants to voice their needs and make informed choices. The policy ensures that participants have access to advocacy support, safeguarding their rights and promoting equitable treatment in all aspects of service delivery.
Collaborative Partnerships
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RCS works with families, guardians, support coordinators, and external agencies to create a unified approach to safeguarding, ensuring a strong network of protection for participants.
Feedback & Complaints Policy
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RCS encourages open communication through its Feedback and Complaints Policy. Participants and stakeholders can share concerns or compliments, knowing that all feedback is handled with confidentiality, fairness, and prompt action to resolve issues and improve services.
Code of Conduct
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The RCS Code of Conduct provides a clear framework for ethical behavior, professionalism, and respect. It applies to all employees, contractors, and volunteers, ensuring alignment with organisational values and fostering a culture of integrity and accountability.
Diversity Policy
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RCS champions inclusion and equity through its Diversity Policy, celebrating differences in culture, background, and abilities. The policy promotes equal access to opportunities and services, creating a welcoming and supportive environment for all.
Staff Training & Education
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All staff members undergo mandatory training in safeguarding protocols, including recognising and responding to signs of abuse, neglect, or exploitation. This training is regularly updated to align with current regulations and best practices.
Continuous Improvement
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RCS regularly reviews and updates its safeguarding policies to stay ahead of emerging risks, adapt to changes in the sector, and incorporate feedback from participants and stakeholders.