If you have feedback that you would like to provide to us, please don’t hesitate to contact us by filling in the below form. Otherwise you can email firstname.lastname@example.org.
Our team provide a friendly and helpful service and we take our responsibility to be progressive, knowledgeable and compassionate seriously. However, we acknowledge that we don’t always get it right.
We welcome all forms of feedback, including complaints, on our services. We are committed to resolving complaints quickly, fairly, efficiently and courteously.
Where possible, we would encourage you to attempt to discuss your complaint with the person or service consultant in the first instance. We understand that talking with a person in an open and respectful manner is most often the best way to have your complaint properly understood.
Where this is not possible, then the issue should be raised with the next line manager. The below is a graph representing our line of reporting. Please use this guide to direct your complaint to the appropriate person.
Are you ready to make a client referral? Click the link below to fill out an online referral. The more information you provide, the better we can tailor our support. Please don’t hesitate to contact our office to talk over your referral.
All referrals and personal information are strictly confidential. Your information will not be shared by us to anyone without your permission, or unless required by law.
Interpreter and accessibility services
If you need an interpreter, call the Translating and Interpreting Service on 13 14 50 and have them contact Real Community Services on 07 3725 6500. If you are deaf or have a hearing or speech impairment contact us through the National Relay Service
- TTY users phone 13 36 77, then ask for 07 3725 6500.
- Speak-and-listen users phone 1300 555 727, then ask for 07 3725 6500.
- Internet relay users connect to the National Relay Service and then ask for 07 3725 6500.
Check with your service provider for call costs.